New Water Service

5135 Cobles Corner
Houston, TX 77069

In Case of Emergency
(281) 807 – 9500

Regular Meetings
Recreation Facilities Meetings
Rules and Regulations
Pool Schedule

New Residents

New Residents to HCWCID 116 requesting new water service will need to complete and provide the following:

Complete and sign Customer Service Agreement below. It must be completed and returned to our office for services to be rendered. If you are unable to come into the office, you may have this form notarized and emailed or faxed back along with copies of your state/government issued photo ID and proof of residency, residence types are:

Homeowners
Copy of your Settlement Statement, Closing Disclosure, Hud-1, Warranty Deed / Deed of Trust, HCAD, or current Mortgage statement. Newly constructed homes can only be established in the homeowners name to start services.

Lessees
Copy of your lease agreement, we require the 1st page which includes parties involved, property location, and terms with start/end date of lease, and the signature page with the signatures of the tenant and landlord.

Management Company/Brokers
Either a Residential Real Estate Listing Agreement or Residential Leasing and Property Management Agreement, W-9, and/or Settlement statement or Deed of Trust if you own the property.

Commercial/Business
Copy of lease agreement or proof of ownership (see above in lease/owner); along with a DBA, W-9, or SS-4 form with the business EIN number.

Please note if you’re faxing or emailing your application it must be notarized.

Email: customerservice@topswater.com
Fax: (281) 807-9299

Customer Service Agreement

Connection Fee

New residents of HCWCID 116 are required to pay a connection fee and provide a security deposit. Contact TOPS CSO (281-807-9500) for amount. Payment in form of check or money order only. No cash accepted.

Automatic Draft

An automatic draft option has proven popular with customers.The draft is made on or about the 20th of the month. To take advantage of this option, click the button below for the PDF version.

Automatic Payment Form

Drop Off Locations

Completed forms and payments may be dropped off at the following locations:

Customer Service Office
9431 Rio Grande Dr.
Houston, Texas 77064
(281) 807-9500
7:30 AM – 4:30 PM
Monday-Friday

Huntwick Recreation Facilities Office
5300 Coral Gables Dr.
Houston, Texas  77069
(281) 444-3404 x-4
9:00 AM – 5:00 PM
Monday-Friday

As a courtesy, the District collects the fees for certain Residential Services (ie garbage and security) that are provided by the Huntwick Civic Association. Visit www.huntwickforest.com to learn more about the services provided by the Huntwick Civic Association and about other community information.

Online Account Instructions

Online Account Instructions

Setting Up Your Online Account

  1. Go online to topswater.com
  2. Go to “Customer Service” at the top right of the page and click “Customer Portal”
  3. Click the blue “Sign up now” link
  4. Enter your Security Code that can be found on your new account email or at the top right corner of your regular white If you are having problems finding your security code or do not have a copy of your bill available, our office number is 281-807-9500.
  5. Enter an Email Address of your choice and click the green “Send Verification Email”
  6. Once you have completed these steps, check your Email for the verification
  7. Click the verification link provided in your Email, this will take you to a new screen where you can enter in a username and password to finish creating your
  8. Enter your username and password and click the green “SIGN IN”

Setting Up EBill

  1. On the Home page, on the right-hand side at the top click the “My Account”
  2. On the left-hand side you will see “Bill Delivery” click on “eBill” this will take you to your eBill
  3. On the right-hand side there is a button that says “OFF” this button controls your ability to enable eBill sign up.
  4. Click the “OFF” button and from there click the circle of what you would like to receive. We would like to encourage you to update your settings to “eBill only” as this will allow you to receive your bill directly through email as well as save on paper, then click the green “Update”
  5. Then your screen should change with a green sign at the top saying “eBill settings have been saved A notification has been sent to your email address confirming this change.”

Making an Online Payment

  1. You can also make one-time online payments through your online At the top right, you will see a tab that says, “Pay Bill”, click this tab.
  2. Follow the remaining prompts for entering your payment information and pay and
  3. Please call customer service with your confirmation number to verify the payment posted to your account or if your water service is turned off, to restore service call 281-807-9500 before 3pm for same-day
  4. If you would like to setup Auto Draft Payments, please fill out the ACH SETUP FORM on our website and email it to customerservice@topswater.com

*For security purposes, online accounts are deactivated after 90 days of no use. To reactivate your account, please call our office at 281-807-9500. Thank you, we appreciate your business!